Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809351 | Dumfries and Galloway NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2020 |
| 201809363 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2020 |
| 201809373 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809380 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809429 | Renfrewshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | June 2020 |
| 201809483 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809565 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809849 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810022 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201810248 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |