Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804797 Edinburgh College staff conduct Not upheld, no recommendations March 2020
201804856 Argyll and Bute Health and Social Care Partnership appliances / equipment / premises Some upheld, no recommendations March 2020
201804932 Renfrewshire Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020
201804948 East Dunbartonshire Council repairs and maintenance Some upheld, recommendations March 2020
201805018 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805023 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201805107 A Dental Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805373 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201805569 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201805705 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020