Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805719 | Scottish Prison Service | complaints handling | Upheld, recommendations | March 2020 |
| 201805751 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201805833 | North Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2020 |
| 201805856 | A Medical Practice in the Lothian NHS Board area | policy / administration | Not upheld, no recommendations | March 2020 |
| 201805983 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201806224 | Heriot-Watt University | policy / administration | Upheld, recommendations | March 2020 |
| 201806236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806328 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806337 | Scottish Prison Service | visits | Not upheld, no recommendations | March 2020 |
| 201806513 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |