Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806670 | The Water Industry Commission for Scotland | complaints handling | Upheld, recommendations | March 2020 |
| 201806790 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807008 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807229 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807339 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201807430 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807532 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807994 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201808114 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201808146 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |