Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808160 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201808170 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201808400 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201808631 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201809536 Argyll and Bute Health and Social Care Partnership continuing care Some upheld, recommendations March 2020
201809739 Fife Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020
201809812 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201809934 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201810306 East Dunbartonshire Council primary school Not upheld, no recommendations March 2020
201810404 Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations March 2020