Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804687 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201805598 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201806264 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201806470 | Borders NHS Board | continuing care | Some upheld, recommendations | November 2019 |
| 201807054 | Highland NHS Board | adult social work services (highland nhs only) | Not upheld, no recommendations | November 2019 |
| 201807198 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201807280 | Highland NHS Board | policy / administration | Some upheld, recommendations | November 2019 |
| 201807417 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | November 2019 |
| 201808122 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, no recommendations | November 2019 |
| 201811034 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |