Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803735 | North Lanarkshire Council | handling of application (complaints by opponents) | Upheld, recommendations | October 2019 |
| 201804105 | North Lanarkshire Council | primary school | Not upheld, no recommendations | October 2019 |
| 201804250 | University of St Andrews | complaints handling | Not upheld, no recommendations | October 2019 |
| 201804377 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |
| 201804499 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2019 |
| 201804660 | Clackmannanshire Council | child services and family support | Upheld, recommendations | October 2019 |
| 201804921 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201804933 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201804986 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201805015 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |