Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810244 Scottish Prison Service complaints handling Upheld, recommendations October 2019
201810874 Aberdeenshire Council repairs and maintenance Resolved, no recommendations October 2019
201900137 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2019
201608588 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2019
201704787 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations September 2019
201705731 South Lanarkshire Council policy / administration Upheld, recommendations September 2019
201706006 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations September 2019
201706467 Glasgow City Council policy / administration Upheld, recommendations September 2019
201707376 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201707766 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019