Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708328 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2019 |
| 201800058 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201800954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201801313 | Stirling Council | communication / staff attitude / confidentiality | Some upheld, no recommendations | September 2019 |
| 201801445 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201801514 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201801685 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201801842 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201801849 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2019 |
| 201801864 | North Lanarkshire Council | estate management / open spaces / environment work | Upheld, recommendations | September 2019 |