Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801984 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201802026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201802036 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201802629 | Business Stream | incorrect billing | Upheld, recommendations | September 2019 |
| 201802716 | Fife Council | primary school | Some upheld, recommendations | September 2019 |
| 201802737 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2019 |
| 201802908 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201802926 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201802977 | Forth Valley NHS Board | nurses / nursing care | Not upheld, no recommendations | September 2019 |
| 201803099 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Some upheld, no recommendations | September 2019 |