Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803544 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, recommendations | September 2019 |
| 201804034 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201804111 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201804332 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201804338 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2019 |
| 201804640 | A Medical Practice in the Lothian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2019 |
| 201804880 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201805593 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2019 |
| 201806165 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201806416 | Scottish Water | replacement of lead / rusted pipes | Some upheld, recommendations | September 2019 |