Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806499 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201807360 | Clear Business Water | policy / administration | Resolved, no recommendations | September 2019 |
| 201807384 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201807724 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201807843 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201808080 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201808205 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201808206 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201808508 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | September 2019 |
| 201808621 | East Ayrshire Council | handling of application (complaints by applicants) | Upheld, recommendations | September 2019 |