Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2019 |
| 201811067 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201900126 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201609486 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201702614 | Port of Leith Housing Association Ltd | policy / administration | Not upheld, no recommendations | August 2019 |
| 201704544 | Cairngorms National Park Authority | policy / administration | Not upheld, no recommendations | August 2019 |
| 201707342 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201708211 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2019 |
| 201708302 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201708977 | Tayside NHS Board | nurses / nursing care | Some upheld, recommendations | August 2019 |