Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802130 | Argyll and Bute Council | noise pollution | Upheld, recommendations | July 2019 |
| 201802287 | Revenue Scotland | handling of application | Upheld, recommendations | July 2019 |
| 201802493 | The City of Edinburgh Council | adoption procedures | Some upheld, no recommendations | July 2019 |
| 201802500 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201802802 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201802881 | Clear Business Water | incorrect billing | Some upheld, recommendations | July 2019 |
| 201802999 | An NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | July 2019 |
| 201803102 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | July 2019 |
| 201803175 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Some upheld, recommendations | July 2019 |
| 201803663 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |