Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800406 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201800410 | Aberdeen City Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | May 2019 |
| 201800557 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201800979 | Golden Jubilee National Hospital | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201801339 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201801523 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2019 |
| 201801992 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201802883 | Scottish Prison Service | assignment of supervision level | Not upheld, no recommendations | May 2019 |
| 201802959 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201803694 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | May 2019 |