Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201708248 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2019
201708281 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2019
201800134 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2019
201800853 Clear Business Water policy / administration Upheld, recommendations April 2019
201804677 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2019
201805239 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, recommendations April 2019
201806118 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2019
201806707 University of the West of Scotland communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2019
201700144 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2019
201700711 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2019