Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201701267 | Lothian NHS Board | nurses / nursing care | Not upheld, no recommendations | March 2019 |
| 201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201703417 | North Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |
| 201703748 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2019 |
| 201704141 | West Lothian Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2019 |
| 201704511 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201704607 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201704783 | Clear Business Water | policy / administration | Upheld, recommendations | March 2019 |
| 201704861 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201706511 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |