Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801567 | Shetland Islands Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2019 |
| 201801684 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | March 2019 |
| 201801693 | East Dunbartonshire Health and Social Care Partnership | child services and family support | Some upheld, recommendations | March 2019 |
| 201801816 | Fife Council | secondary school | Not upheld, no recommendations | March 2019 |
| 201802259 | South Ayrshire Council | communication / staff attitude / confidentiality | Upheld, recommendations | March 2019 |
| 201802641 | South Lanarkshire Health and Social Care Partnership | care in the community | Upheld, recommendations | March 2019 |
| 201803163 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201803350 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201803602 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201803603 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |