Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201708571 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations February 2019
201709160 University of Edinburgh complaints handling Not upheld, no recommendations February 2019
201800091 Edinburgh Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations February 2019
201800170 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201800216 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2019
201800220 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations February 2019
201800301 Scottish Prison Service personal property Upheld, recommendations February 2019
201800349 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201800619 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019
201800660 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019