Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804495 | Fife Council | repairs and maintenance | Not upheld, no recommendations | February 2019 |
| 201805241 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201602161 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2019 |
| 201608807 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201609186 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201609404 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |
| 201703147 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201704532 | Office of the Accountant in Bankruptcy | policy / administration | Upheld, recommendations | January 2019 |
| 201704758 | The City of Edinburgh Council | control of pollution | Some upheld, recommendations | January 2019 |
| 201704980 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |