Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800888 | University of the West of Scotland | academic appeal / exam results / degree classification | Upheld, recommendations | January 2019 |
| 201801143 | Scottish Prison Service | visits | Not upheld, no recommendations | January 2019 |
| 201801223 | Fife Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | January 2019 |
| 201801280 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201801384 | University of Strathclyde | special needs - assessment and provision | Not upheld, no recommendations | January 2019 |
| 201801574 | Highland NHS Board | adult social work services (highland nhs only) | Not upheld, no recommendations | January 2019 |
| 201801804 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201801819 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201802160 | North Lanarkshire Council | primary school | Upheld, no recommendations | January 2019 |
| 201802340 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |