Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806474 A Dental Practice in the Greater Glasgow & Clyde NHS Board area complaints handling Upheld, recommendations January 2019
201601495 The City of Edinburgh Council repairs and maintenance Upheld, recommendations December 2018
201605328 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations December 2018
201700619 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201702276 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2018
201702963 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201703029 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2018
201703310 Glasgow Housing Association aids and adaptations Upheld, recommendations December 2018
201703760 South Lanarkshire Health and Social Care Partnership child services and family support Some upheld, recommendations December 2018
201703784 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations December 2018