Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705622 Dumfries and Galloway Council sheltered housing issues / residential homes Upheld, recommendations December 2018
201706209 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations December 2018
201706372 NHS 24 communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2018
201706529 Aberdeen City Health and Social Care Partnership policy / administration Upheld, recommendations December 2018
201706717 Angus Council wayleaves / rights of access / feu duties / servitudes Not upheld, recommendations December 2018
201706996 Crown Office and Procurator Fiscal Service communication / staff attitude / confidentiality Upheld, recommendations December 2018
201707165 Aberdeen City Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2018
201707592 Scottish Prison Service removal from association / segregation Upheld, recommendations December 2018
201707615 Home Scotland repairs and maintenance Not upheld, no recommendations December 2018
201707695 Scottish Prison Service communication Upheld, recommendations December 2018