Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201707816 | Grampian NHS Board | policy / administration | Some upheld, recommendations | December 2018 |
201707834 | East Ayrshire Council | repairs and maintenance | Some upheld, no recommendations | December 2018 |
201707870 | Glasgow Caledonian University | academic appeal / exam results / degree classification | Not upheld, no recommendations | December 2018 |
201708282 | East Lothian Health and Social Care Partnership | calls for general assistance | Some upheld, recommendations | December 2018 |
201708427 | Highland NHS Board | policy / administration | Not upheld, no recommendations | December 2018 |
201708511 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
201708580 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
201708720 | Lothian NHS Board - Acute Division | hygiene / cleanliness / infection control | Upheld, recommendations | December 2018 |
201709246 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
201800001 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | December 2018 |