Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801666 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations December 2018
201801850 Scottish Prison Service personal property Upheld, recommendations December 2018
201801854 University of the West of Scotland policy / administration Not upheld, no recommendations December 2018
201802106 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802359 Wheatley Housing Group Ltd neighbour disputes and anti-social behaviour Upheld, recommendations December 2018
201802571 Scottish Ambulance Service clinical treatment / diagnosis Upheld, no recommendations December 2018
201802804 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802853 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802907 Falkirk Council repairs and maintenance Upheld, recommendations December 2018
201802923 Scottish Prison Service disciplinary charges - orderly room proceedings Resolved, no recommendations December 2018