Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201802931 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
201803249 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
201803352 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
201803545 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
201803565 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
201702179 | North Lanarkshire Council | control of pollution | Not upheld, recommendations | November 2018 |
201703562 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Upheld, recommendations | November 2018 |
201703672 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2018 |
201703836 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
201704104 | Dumfries and Galloway NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | November 2018 |