Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206618 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202208181 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | February 2024 |
| 202208523 | Lothian NHS Board - Acute Division | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202209844 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2024 |
| 202209893 | University of Dundee | Special needs - assessment and provision | Upheld, recommendations | February 2024 |
| 202300640 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2024 |
| 202302960 | Fife NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | February 2024 |
| 202103709 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202105741 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202200187 | Angus Council | Repairs and maintenance | Upheld, recommendations | January 2024 |