Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701009 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2018
201701066 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201701240 University of the West of Scotland policy / administration Not upheld, no recommendations September 2018
201701958 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2018
201702066 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201702374 Glasgow Caledonian University complaints handling Not upheld, no recommendations September 2018
201702378 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201702496 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201702616 Dumfries and Galloway Council policy / administration Upheld, recommendations September 2018
201702665 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations September 2018