Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704486 Aberdeen City Council noise pollution Upheld, recommendations September 2018
201704550 University of Strathclyde academic appeal / exam results / degree classification Not upheld, no recommendations September 2018
201704575 Lanarkshire NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2018
201704709 Fife NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2018
201704711 Glasgow City Health and Social Care Partnership nurses / nursing care Upheld, recommendations September 2018
201705013 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201705340 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201705433 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705437 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705674 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018