Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201708738 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201708954 A Dentist in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2018
201709148 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2018
201709257 Scottish Prison Service complaints handling Not upheld, no recommendations September 2018
201709304 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800038 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800052 Trust Housing Association Ltd sheltered housing and community care Some upheld, no recommendations September 2018
201800056 A Medical Practice in the Highland NHS Boad area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800348 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800460 Eildon Housing Association Ltd repairs and maintenance Some upheld, recommendations September 2018