Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609303 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2018 |
| 201609703 | Edinburgh Napier University | special needs - assessment and provision | Not upheld, no recommendations | August 2018 |
| 201700001 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2018 |
| 201700674 | The City of Edinburgh Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | August 2018 |
| 201700734 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2018 |
| 201700894 | South Lanarkshire Council | care in the community | Some upheld, recommendations | August 2018 |
| 201700941 | The Highland Council | handling of application (complaints by opponents) | Upheld, recommendations | August 2018 |
| 201701142 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2018 |
| 201701220 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | August 2018 |
| 201701234 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2018 |