Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202202079 | Grampian NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | January 2024 |
| 202202641 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202202648 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202202721 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202204103 | Tayside NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | January 2024 |
| 202204291 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202204751 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202204974 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202008929 | Fife Council | Rights of way and public footpaths | Some upheld, recommendations | December 2023 |
| 202100413 | The City of Edinburgh Council | Kinship care | Upheld, recommendations | December 2023 |