Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701429 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701484 East Dunbartonshire Council rent and/or service charges Not upheld, no recommendations August 2018
201701694 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701697 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701763 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701774 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201702192 A Medical Practice in an NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2018
201702224 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2018
201702309 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201702515 Lanarkshire NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations August 2018