Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706195 Business Stream policy / administration Some upheld, recommendations August 2018
201706293 River Clyde Homes repairs and maintenance Resolved, no recommendations August 2018
201706392 Fife Council policy / administration Upheld, recommendations August 2018
201706577 University of Edinburgh academic appeal / exam results / degree classification Upheld, recommendations August 2018
201706652 The City of Edinburgh Council policy / administration Some upheld, recommendations August 2018
201706941 A Medical Practice in the Tayside NHS Board area lists (incl difficulty registering and removal from lists) Not duly made or withdrawn, no recommendations August 2018
201706962 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201707293 Spire View Housing Association Ltd repairs and maintenance Not upheld, no recommendations August 2018
201708134 Glasgow City Council public health & civic government acts - nuisances / problems in/around buildings Upheld, recommendations August 2018
201708346 Scottish Prison Service clothing Not upheld, no recommendations August 2018