Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708387 | Clear Business Water | incorrect billing | Not upheld, no recommendations | August 2018 |
| 201708572 | Orkney NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | August 2018 |
| 201709126 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201602709 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201603215 | Renfrewshire Council | advertisement of proposals: notification and hearing of objections | Some upheld, recommendations | July 2018 |
| 201603463 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | July 2018 |
| 201604158 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |
| 201605078 | Forth Valley NHS Board | nurses / nursing care | Some upheld, recommendations | July 2018 |
| 201605522 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |
| 201606220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |