New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705169 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201705682 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201705974 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201706036 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201706050 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201706304 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201706324 | Scottish Environment Protection Agency | delay | Some upheld, recommendations | July 2018 |
| 201706505 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | July 2018 |
| 201706572 | Tayside NHS Board | policy / administration | Not upheld, no recommendations | July 2018 |
| 201706687 | Glasgow City Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | July 2018 |