Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702113 | North Ayrshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | June 2018 |
| 201702734 | Aberdeen City Council | child services and family support | Not upheld, no recommendations | June 2018 |
| 201702832 | Partick Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2018 |
| 201702939 | East Ayrshire Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2018 |
| 201703550 | Angus Council | other | Some upheld, recommendations | June 2018 |
| 201703707 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2018 |
| 201703848 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201703875 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201704183 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201704218 | Grampian NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2018 |