Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704277 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | June 2018 |
| 201705035 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | June 2018 |
| 201707161 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | June 2018 |
| 201707180 | Dundee Health and Social Care Partnership | sheltered housing issues/residential homes | Upheld, recommendations | June 2018 |
| 201601505 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201601834 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201605243 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2018 |
| 201605327 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201605476 | A Council | special education needs - assessment & provision | Not upheld, recommendations | May 2018 |
| 201606614 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |