Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607454 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201607551 | Falkirk Council | handling of application (complaints by opponents) | Upheld, recommendations | May 2018 |
| 201608259 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608368 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608381 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2018 |
| 201608514 | Forth Valley NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | May 2018 |
| 201608532 | A Dentist in the Western Isles NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608559 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608784 | Scottish Prison Service | supplies of books / newspapers etc | Upheld, recommendations | May 2018 |
| 201608787 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |