Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608902 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608947 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609072 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609351 | Clear Business Water | incorrect billing | Not upheld, no recommendations | May 2018 |
| 201609377 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609608 | University of Glasgow | teaching and supervision | Not upheld, no recommendations | May 2018 |
| 201609690 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |
| 201609718 | Scottish Prison Service | progression | Not upheld, no recommendations | May 2018 |
| 201609761 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2018 |
| 201700088 | Queen Margaret University | academic appeal / exam results / degree classification | Not upheld, no recommendations | May 2018 |