Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700217 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201700232 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201700272 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201700286 | The Robert Gordon University | academic appeal / exam results / degree classification | Some upheld, no recommendations | May 2018 |
| 201700353 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201700411 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201700486 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201700584 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201700690 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201700904 | Scottish Borders Council | traffic regulation and management | Some upheld, recommendations | May 2018 |