Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201701844 | Glasgow City Council | care in the community | Some upheld, recommendations | May 2018 |
| 201701880 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201701956 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702042 | Scottish Environment Protection Agency | handling of application | Some upheld, recommendations | May 2018 |
| 201702071 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201702191 | A Health Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201702241 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | May 2018 |
| 201702451 | Glasgow City Council | parks / outdoor centres and facilities | Not upheld, no recommendations | May 2018 |
| 201702530 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702685 | Scottish Ambulance Service | admission / discharge / transfer procedures | Upheld, recommendations | May 2018 |