Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702799 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702843 | Renfrewshire Council | policy / administration | Some upheld, recommendations | May 2018 |
| 201703099 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201703145 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2018 |
| 201703206 | South Lanarkshire Health and Social Care Partnership | child services and family support | Resolved, no recommendations | May 2018 |
| 201703229 | Glasgow Caledonian University | complaints handling | Some upheld, recommendations | May 2018 |
| 201703260 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2018 |
| 201703368 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201703370 | A Dentist in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201703559 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |