Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703572 | The Moray Council | policy / administration | Not upheld, no recommendations | May 2018 |
| 201703718 | A Medical Practice in the Forth Valey NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201704019 | Fife NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |
| 201704020 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201704189 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704285 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704498 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704503 | West Lothian Council | nursery and pre-school | Upheld, recommendations | May 2018 |
| 201704912 | Scottish Ambulance Service | clinical treatmet / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704913 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |