Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705112 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201705177 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201705277 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2018 |
| 201705356 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201705605 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2018 |
| 201705806 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | May 2018 |
| 201705963 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201706382 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201706469 | Borders NHS Board | policy / administration | Not upheld, no recommendations | May 2018 |
| 201706553 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |