Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706920 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201707096 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registerting and removal from lists) | Upheld, recommendations | May 2018 |
| 201602543 | University of Strathclyde | academic appeal / exam results / degree classification | Not upheld, recommendations | April 2018 |
| 201604718 | Audit Scotland | communication / staff attitude / confidentiality | Some upheld, no recommendations | April 2018 |
| 201605138 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2018 |
| 201605802 | Scottish Qualifications Authority | policy / administration | Some upheld, recommendations | April 2018 |
| 201606202 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | April 2018 |
| 201606959 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201607263 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2018 |
| 201607458 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |