Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607617 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201607810 Shetland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607882 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607981 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations April 2018
201608302 A Medical Practice in an NHS Board area nurses / nursing care Upheld, recommendations April 2018
201608303 A Health Board clinical treatment / diagnosis Upheld, recommendations April 2018
201608411 East Lothian Council control of pollution Some upheld, recommendations April 2018
201608505 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2018
201608679 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2018
201609128 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2018