New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706604 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2018
201706906 Fife Council home helps / concessions / grants / charges for services Not upheld, no recommendations April 2018
201507619 University of Edinburgh student discipline Not upheld, no recommendations March 2018
201508819 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2018
201604406 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations March 2018
201605040 Perth and Kinross Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, recommendations March 2018
201605973 Highland NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations March 2018
201607370 Dumfries and Galloway Council handling of application (complaints by opponents) Upheld, no recommendations March 2018
201607496 North East Scotland College policy / administration March 2018
201607513 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2018