New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608897 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201609301 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2018
201609310 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018
201609357 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201609648 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018
201609661 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2018
201700043 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations February 2018
201700159 A Dentist in the Lanarkshire NHS Board area policy / administration Not upheld, no recommendations February 2018
201700412 Falkirk Council terminations of tenancy Not upheld, no recommendations February 2018
201700449 Argyll and Bute Council care in the community Upheld, recommendations February 2018