New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606388 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | January 2018 |
| 201606495 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606954 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606971 | Shetland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | January 2018 |
| 201607046 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201607114 | University of Strathclyde | complaints handling | Not upheld, no recommendations | January 2018 |
| 201607162 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | January 2018 |
| 201607207 | East Renfrewshire Council | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201607591 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608053 | Melville Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | January 2018 |